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What is live chat?

Live chat is a type of online communication that allows users to have real-time, online conversations with a customer service representative. This allows the customer to get immediate assistance with any questions or concerns they may have, without having to wait on hold or send an email. Live chat can be an effective way to provide customer support and improve the customer experience. It can also help to increase sales and build customer loyalty. Live chat is typically provided through a chat interface on a website, and is often managed by a customer service team or a chatbot.

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